Terms & Conditions
Buying From Us
We hope you enjoy your shopping experience with The Pen & Paper. Just click on your chosen item and follow the on screen steps. If your find any problems please advise, we welcome any customer comments that may improve either our range of products or internet efficiency .
We endeavour to display the products in their correct colours with accurate details. On occasions there may be slight variation where possible corrections will be made.
Payment can be made by most credit cards. We would only charge a customer if the ordered items are in stock and ready to ship. Your credit card payment is sanctioned by an approved third party who operate under strict banking regulations. We have no access to your credit card details ourselves. An invoice will be included with each delivery unless we are advised that the item is to be sent as a gift. In the event of an "out of stock" situation we would advise without delay. No money would be taken from your bank account if the products are out of stock. The customer reserves the right to cancel if we are out of stock.
UK Delivery Charges
- At the Pen & Paper all pen orders including a fountain, rollerball , ballpoint or mechanical pencil over £10 are sent out FREE second class standard delivery.
- If your order is under £50 your parcel will be sent 2nd class standard delivery.
- Orders over £50 will be sent 2nd class recorded delivery.
- First class recorded delivery, a charge of £5.99 will be added to the order total.
- We charge £1.99 for any deliveries not including fountain , rollerball , ballpoint or mechanical pencil.
- Any orders over £100 we will send 1st class recorded delivery FREE of charge.
- If you would like your order guaranteed next day we charge £7.99. order must be place before 3pm.
European Delivery Charges
Our European charges are based on the value of the order.
- £0 - £19.99 we charge £6.99.
- £20 - £99.99 we charge £9.99.
- £100 and over we charge £12.99.
Rest Of The World Delivery Charges
Our rest of the world charges are based on the value of the order.
- £0 - £19.99 we charge £9.99.
- £20 - £99.99 we charge £15.99.
- £100 and over we charge £24.99.
All our products are displayed with VAT included at the current rate of 20%. This will only change by government legislation.
Customers outside the European Union will not be charged VAT.
Peace of Mind.......
Be assured that all information sent to us relating to any purchase will not be disclosed to any other party. All items are sold with the manufacturers guarantees and all rights related to the Sale of Goods Act, Trade Descriptions remain unaffected and you are also covered by the UK distance selling regulations.
Any item unsuitable can be returned within 28 days of purchase providing it is in its original condition. We will refund the original purchase price but not the cost of returning. Recorded delivery is advised so a customer can track the returned purchase.
If an item received is incorrect, damaged or faulty we would reimburse the costs of return.
Thank you for reading this information. Any other questions we are happy to answer, contact details are available at the top of this page.
Please note we are controlled and bound by government legislation on mail order/internet/distance selling.