All orders received by 3pm Monday – Saturday are sent out the very same day providing the item is in stock. Any orders received on Sunday will be sent out the next day providing the item is in stock. If an item is out of stock we will contact you by email/telephone to give you the option of an alternative or refund.
UK Delivery Charges
At the Pen & Paper all orders over £20 are sent out FREE second class standard delivery.
If your order is under £50 your parcel will be sent 2nd class standard delivery.
Orders over £50 will be sent 2nd class recorded delivery.
First class recorded delivery, a charge of £5.99 will be added to the order total.
We charge £1.99 for any deliveries that are under £20.
Any orders over £100 we will send out 1st class recorded delivery FREE of charge.
If you would like your order guaranteed next day we charge £7.99. Please note that orders must be placed before 3pm and orders placed on a Friday won’t arrive until Monday and orders placed on Saturday or Sunday will arrive on Tuesday.
We also offer click & collect for pick up in our Cardiff store.
European Delivery Charges
Our European charges are based on the value of the order.
£0 – £19.99 we charge £6.99.
£20 – £99.99 we charge £9.99.
£100 and over we charge £12.99.
VAT – Customers outside the European Union will not be charged VAT.
Rest Of The World Delivery Charges
Our rest of the world charges are based on the value of the order.
£0 – £19.99 we charge £9.99.
£20 – £99.99 we charge £15.99.
£100 and over we charge £24.99.
VAT – Customers outside the European Union will not be charged VAT.
Peace of Mind…….
Be assured that all information sent to us relating to any purchase will not be disclosed to any other party. All items are sold with the manufacturers guarantees and all rights related to the Sale of Goods Act, Trade Descriptions remain unaffected and you are also covered by the UK distance selling regulations.
Any item unsuitable can be returned within 28 days of purchase providing it is in its original condition. We will refund the original purchase price. Recorded delivery is advised so a customer can track the returned purchase.
If an item received is incorrect, damaged or faulty we would reimburse the costs of return.
