UK Delivery Information

We endeavor to process all orders received Monday – Saturday on the same day, provided the item is in stock. Please note that with the recent Covid-19 outbreak, there may be slight delays on your delivery. Any orders received on a Sunday will be sent out the next day providing the item is in stock. If an item is out of stock we will contact you by email/telephone to give you the option of an alternative or refund.

** Christmas Delivery **

Over the Christmas period the guaranteed dates for delivery before Christmas day are as follows:

1st Class: 21st December

2nd Class: 18th December

Any orders made after this date will still be posted until 24/12/2020 however delivery cannot be guaranteed before Christmas day. Any orders made on 24/12/2020 – 28/12/2020 will be sent on 29/12/2020 due to the shop being closed within this time period.

UK Delivery Charges

  • At the Pen & Paper all orders over £25 are sent out FREE second class standard delivery.
  • If your order is under £50 your parcel will be sent 2nd class standard delivery.
  • Orders over £50 will be sent 2nd class recorded delivery.
  • First class recorded delivery, a charge of £5.99 will be added to the order total.
  • We charge £2.99 for any deliveries that are under £25.
  • Any orders over £100 we will send out 1st class recorded delivery FREE of charge.
  • If you would like your order guaranteed next day we charge £7.99. Please note that orders must be placed before 3pm and orders placed on a Friday won’t arrive until Monday and orders placed on Saturday or Sunday will arrive on Tuesday.
  • We also offer click & collect for pick up in our Cardiff store.

European Delivery Charges

Our European charges are based on the value of the order.

  • £0 – £19.99 we charge £6.99.
  • £20 – £99.99 we charge £9.99.
  • £100 and over we charge £12.99.

VAT – Customers outside the European Union will not be charged VAT.

Rest Of The World Delivery Charges

Our rest of the world charges are based on the value of the order.

  • £0 – £19.99 we charge £9.99.
  • £20 – £99.99 we charge £15.99.
  • £100 and over we charge £24.99.

VAT – Customers outside the European Union will not be charged VAT.