Terms and Conditions

Purchasing on this Internet Site you will be accepting the Terms and Conditions that follow:

To purchase you must be 18 years old, your statutory rights still remain when accepting our Terms and Conditions.

All visuals, descriptions specifications are approximate.

All prices shown are inclusive of VAT.

At the time of purchase the total selling price will be shown. However if there is an increase in price from the manufacturer, government tax change or charge in delivery costs you will be informed prior to despatch, therefore retaining your right to proceed or cancel your order. In such a situation a full refund will be given

We reserve the right to cancel any order where visual information indicates an error in price, description or picture.

Payment Options

We accept Visa, MasterCard, Switch, Solo, American Express, Postal Order or Cheque. Cheques should be made payable to : The Pen and Paper Stationery Company. Please do not send payment by bank notes or coins. Our full address can be found on the Contact Us link on our website. Be aware that cheques may take up to 14 days to clear before despatch of your order. Internet Transactions by Credit Card are received on our Secure Site.

Goods are supplied to availability, we offer no compensation for any item we can not supply. A full refund will be given for any item paid in advance which we cannot supply.

Delivery charges: £2.25 for all purchases up to £49.99. FREE DELIVERY ON ALL PURCASES OVER £50.00 - UK ONLY). Countries within the EC delivery will be charged at £9.95. Rest of World £15.00.

Allow 28 days for delivery, we usually deliver within 48 hours. Should we not execute our order within this time you reserve the right of cancellation with a full refund. We will attempt to advise you on the progress of your order if time delays are possible.

Any delivery that is damaged, incomplete or incorrect must be notified to The Pen and Paper within 3 working days.

Any unwanted goods returned will be subject to a credit less 10% of the total purchase price to cover our Postal Charges and administration costs.

Should you wish to cancel any internet order we must be notified within 7 working days.

Please be aware that your name and address will not be given to any third party which may be lead to unsolicited mail.

For any questions on product information or general comment please use the Contact Us button on our website.

Thank you for visiting www.penandpaper.co.uk. Should you not have purchased we are pleased that you have taken time to browse our site.